At AlphaBeta, we strive to provide value by showcasing indie startups and connecting them with potential customers, collaborators, and supporters. We are committed to transparency and fairness in all our dealings. Below is our refund policy for services offered through our platform.
We offer refunds under specific circumstances detailed below:
If you accidentally make multiple payments for the same listing or service, we will process a refund for the duplicate amount.
If your startup listing is not published within the agreed timeline due to an error on our part, you may request a full refund.
If we fail to include key information you provided in your submission and are unable to correct it within 7 business days, you may request a partial or full refund, depending on the severity of the issue.
If you cancel your order before your listing is published, you are eligible for a full refund.
Refunds will not be issued under the following conditions:
Once a listing is published, refunds are not provided for a change of mind or dissatisfaction unrelated to our service delivery.
If you fail to provide the necessary details or assets to create your listing, we cannot issue a refund.
Listings that are removed due to a breach of our Terms of Service (e.g., misleading information, prohibited content) are not eligible for refunds.
We do not guarantee traffic or results from your listing and cannot issue refunds based on third-party performance or metrics.
To request a refund, please follow these steps:
Email our support team at support@alphabeta.directory within 14 days of your payment, providing your payment details, startup name, and the reason for your refund request.
Our team will review your request and respond within 7 business days. If approved, refunds will be issued to the original payment method.
If your request is denied, we will explain the reasons and work with you to find an alternative solution if possible.
For any questions or concerns about our refund policy, please contact us at:
Email: support@alphabeta.directory
We appreciate your understanding and are dedicated to delivering the best service to you and your startup community.